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Customer Reviews in The Sens Cancun
Jeremy L
wrote a review (January 2023)
Hervin
The resort was good and we had a blast but one thing that stuck out in our mind was Our bartender Hervin. He is somebody that would have us coming back again for another visit. He took care of us on the beach almost everyday and had a personal flair and touch with every guest. we really appreciated having him take care of us the whole trip. We would love to see the rooms updated but other than that the trip was very nice.
Pauline G
wrote a review (March 2023)
Very good resort
We were upgraded to a beautiful room with ocean view, balcony, top floor, hot tub…bed was comfortable, food in restaurants à la carte was outstanding, best I’ve had so far….Claudia Bustamante was very helpful, friendly and went out of her way to make us feel welcomed. Uziel, bartender on the 10th floor was very hospitable. Thank you to both. Shuttle from airport to hotel and smoking in non designated area was our only concern.
gibson737
wrote a review (March 2023)
A modern looking, clean hotel
A modern looking, clean hotel with updated amenities and hard working staff on a beautiful beach. There are a lot of activities / events to do, with some wonderful restaurants. Some very talented musicians, dancers, and entertainers every evening. I wouldn't necessary rate this as a five star hotel as there are several issues that keep it from being top of the line, such as front desk staff not knowing their rewards program (free extended checkout) and not quite trustworthy (he said he would give us a free upgrade to a suite which was only a standard room), and not explaining to new guests the room numbering system (on 2 occasions people tried to enter our room in the middle of night as they tried to access our room (1014) instead of 1014S. The hotel is quite loud - from
Line D
wrote a review (February 2023)
It gets better, once you understand!
Interesting! You get use to it. My favorite restaurants Careyes, The white Box & Makitacos. Actually, both Careyes and White Box are part of the best restaurants I ever ate to. However, kids are not accepted. Staff are very friendly and helpful. I suggest you rent a bed at Sa’an if you want to be confortable. Not too expensive, but worth it. Hotel a bit older but clean. What I didn’t like are the elevators line ups. Line ups at restaurants to make reservations. Not sufficient chairs at the beach. Still enjoyed my vacations.
donhen
wrote a review (February 2023)
Better than expected
We have just returned from the hotel stayed in the Sens part, we are family of 4, 2 adults and kids age 5 & 10. We travelled from London. I was anxious to arrive after reading a lot of mixed reviews, so thought i would write my own, so sorry for long post but hopefully someone finds it helpful! We found the hotel on a whole to be nice, the lobby and entrance are very nice but the hotel is dated in parts but there was work being done to rest of hotel. We had room 1323 which had a balcony, the rooms are bit dated but clean, bathroom was big and lots of wardrobe space but I would have preferred no balcony as these rooms had the same view but were bigger. Pools - we found the water temp OK, cold when you first get in but bearable. My kids preferred the Sens pool and would go in
JLP
wrote a review (February 2023)
Best bang for your buck for food, service, and beach, but lacking in drink quality and entertainment.
Best bang for your buck when it comes to food and the beach. The buffet was actually really quite decent and servers were very attentive and pleasant. Especially Isai, who always went above and beyond and was very personable with everyone in our family. The fine-dining restaurant called Careyes my wife and I enjoyed was unbelievable. The all inclusive drinks are not all that amazing, however, with the exception of the cheap Mezcal, which, mixed with Fresca and rimmed with salt, made for a nice cocktail but yeah, you're not gonna be drinking Manhattans and hazy IPA's. Oh, and the water at the pools at both hotels are not heated which is alright on hotter days but not nice on cooler, windier days. The latin band was incredible but overall the entertainment wasn't out of
IrisJoseph
wrote a review (February 2023)
Decent beachfront all-inclusive
Right on the beach, with lots of families, decent food, and all you could want from an all-inclusive. Strangely the taxi drivers at the hotel didn't know the name Sens, they found it easily enough via Google Maps, but it's better known by Oasis. We were upgraded to a spacious suite that had plentiful space and a spa in the bedroom - unfortunately the water flowing into it was pretty rank but I think that may be a Cancun thing. One day we had winds and heavy rain and leaks came in all over the hotel, I wondered if they weren't prepared for such weather. Our room was mostly fine but people with balconies got the worst leaks. I think the building may need some maintenance and from the outside it could do with some updating. Also the grating around the pool is missing in parts,
rmann5450
wrote a review (January 2023)
Great Place for the price. Can’t complain.
Great place for the price we loved it. Foods fair and drinks are fair but as said for the price cant complain. Lots of options for food and drinks. Felt safe and overall clean. No issues or complaints.
Martin Jensen
wrote a review (January 2023)
Overall nice stay…
I normally never write reviews, negative nor positive. But just wanted to post this one considering the many various posts. We booked the Grand Oasis Palm (Not the Oasis Palm) but on arrival was given a room at the Oasis Palm due to a bad smelling first room at the GOP. However on dealing with this the day after, Frontdesk Manager sorted it out and got us back to the right hotel. Yes, it’s a busy family hotel, but once you get to know the system after a day or two, it works nicely and you can get the most out of it. Friendly staff and nice pools, beaches, restaurant and bars, even when traveling with young kids. Deal with complaints on the day if needed - not after your stay, otherwise hotel cannot make up for it and slow down and adjust - it’s a holiday… We are still
Sandy P
wrote a review (April 2024)
Wonderful
Le petit chef was really good and nice too!! It was wonderful and beautiful to enjoy!! It was nice and really enjoyed the chef too, they were very nice and wonderful!! The food was good and delicious! We enjoyed the food so much and really liked it!! Definitely we will come back!!
Chase_Travels2020
wrote a review (March 2024)
Amazing experience
Absolutely amazing experience! Le Petit Chef was fantastic, with great food and a unique presentation. Victor and Alejandro made the night unforgettable. Definitely a must-visit!
Nelson R
wrote a review (February 2024)
Excellent birthday
Loved petit chef. We went for birthday celebration and it was fantastic. The video was amazing and our 10 year old loved it. We were attended by Victor and Bartholome and they were excellent. Dessert was delicious and ribeye was also the best.
Fionainmexico
wrote a review (January 2024)
Lovely experience
Le Petit Chef was a lovely experience. I wasn't expecting to enjoy it as much as I did, but it was really worth it. The staff, Victor and Alejandro, were very friendly and attentive. The food was delicious and the animation was fun. A great evening overall.
gooberScarborough_ON
wrote a review (December 2023)
great week in Cancun
Check-in Process: We travelled from Canada, and booked a basic room through Sunwing Vacations (8th floor - view of the highway, not Ocean View), and didn’t pay for any upgraded package. We were pleasantly surprised when checking in. We were led past the main Check-in Desk on the ground floor, and we were taken to a 2nd floor lounge for check-in. We were given champagne and pastries, and were seated in very comfortable chairs for the check-in process. Initially we were worried that we were being given a timeshare/vacation club sales pitch. On previous Caribbean vacations, we would check-in at the main Check-in desk, and would be standing during the whole process. We’re not used to this type of VIP service during check-in for a basic room. The Grand Oasis Palm resort is next door. We were able to use the facilities of both resorts (restaurants, bars, beach, coffee shops) for free. Moving between the 2 resorts is quick, there are no trolleys/buses for this. You can walk indoors between the resorts (through the Spa area), or walk along the beach between the 2 resorts. Going indoors is handy when it’s raining, and you’re going for dinner in your nice evening attire to a restaurant in the other resort. Room: Very clean, no insects. I’ve read reviews on Trip Advisor where people complained about cockroaches, ants, etc in the rooms. But we saw not a single insect during the 7 days. Fridge is refilled regularly with bottled water, Coke, beer. Hot water worked fine, never a problem with water temperature or pressure. Air conditioning worked fine. Only negative in the room was the balcony door was very hard to slide open. You had to use a lot of muscle to open that door. I was the door-opener the whole week, my wife couldn’t open it. There is a micro-chip embedded on the wristband that opened the room door. Very handy, no need to carry a room card for this. Coffee shop: They served the fancy coffee like espresso, americano, latte, etc. Also served gelato. The Oasis Palm next door also had a coffee shop, but that one didn’t serve gelato also. Shout out to Fernanda in the coffee shop in the Sens lobby. Great service with a smile. Dinner Reservations: We never had a problem with dinner reservations at a-la-cartes. Previous reviewers talked about lining up at 3pm to make reservations, and standing in line for 30 minutes. This was not my experience. The most I had to wait in line was 12 minutes. And reservations can be made starting at 8am, not 3pm. Go to Concierge desk, near Check-in desk. There are usually 2 Concierges on duty all the time. They will make dinner reservations for the next day.
Saray C
wrote a review (July 2022)
The bar by the grand oasis palm bar. I had the pleasure to meet many fantastic people like Enrique and Ramón
They made our experience one of a kind. Thank you guys for the best anniversary experience ever we enjoyed our stay. I also want to give out tour guides Marcos who made our time spectacular going to the ruins
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